Privacy Policy

Last Updated: 25 April 2026

V and R Essential (Pty) Ltd t/a Velvet Radiance (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit or make a purchase through our South African online store.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following personal information when you interact with our online store:

Personal Identifiers: Name, email address, phone number, billing and shipping addresses.
Payment Information: Credit/debit card details or other payment details (processed securely via third-party payment providers – we do not store card details).
Account Information: Login credentials if you create an account with us.
Order History: Details of products purchased, order status, and transaction records.
Device and Usage Information: IP address, browser type, operating system, and browsing activity on our site (collected via cookies and analytics tools).

2. How We Use Your Information

We use your personal information for the following purposes:

To process and deliver your orders.
To communicate with you about your order, returns, or customer support requests.
To send you marketing communications (with your consent).
To improve our website, products, and customer experience.
To comply with legal obligations and resolve disputes.

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data only in the following cases:

Service Providers: With trusted third parties (e.g., payment processors, couriers) who help us run our business.
Legal Requirements: If required by law, regulation, or court order.
Business Transfers: If we undergo a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

4. Data Security

We implement reasonable technical and organisational measures to safeguard your information. While we strive to protect your data, no method of transmission over the internet is 100% secure.

5. Your Rights under POPIA

As a South African resident, you have the right to:

Access your personal information.
Request corrections or updates to your personal data.
Request deletion of your personal information where legally permissible.
Object to the processing of your personal data for direct marketing.

To exercise these rights, please contact us at sales@velvetradiance.co.za.

6. Cookies & Tracking Technologies

We use cookies to improve your browsing experience, analyse website traffic, and personalise content. You can manage or disable cookies in your browser settings, but some site features may not function properly.

7. Retention of Personal Information

We will only keep your personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

8. International Data Transfers

If your data is transferred outside of South Africa (for example, through third-party service providers), we will ensure appropriate safeguards are in place to protect your privacy.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

V and R Essential (Pty) Ltd t/a Velvet Radiance
Email: sales@velvetradiance.co.za
Phone: 066-502-2005
Registered Address: 898 Meyer Street, Rietfontein, Pretoria, 0084