Last Updated: 25 April 2026
Welcome to V and R Essentials (Pty) Ltd t/a Velvet Radiance (“we”, “our”, “us”). By accessing or using our website and purchasing products from our online store, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before placing any orders.
1. General
- These Terms apply to all purchases made through our South African online store.
- We reserve the right to update or modify these Terms at any time, and any changes will be effective immediately upon posting on our website.
- By continuing to use our website, you accept any updated Terms.
2. Products & Availability
- All products displayed on our website are subject to availability.
- We reserve the right to discontinue or update products without prior notice.
- Product images are for illustrative purposes only; actual items may vary slightly.
3. Pricing & Payment
- All prices are listed in South African Rand (ZAR) and include VAT (unless otherwise stated).
- We reserve the right to change prices at any time.
- Payments must be made in full before orders are processed and dispatched.
- We accept payments via Peach Payments and Yoco payment link.
- We do not store your payment details — transactions are processed securely by third-party payment providers.
4. Shipping & Delivery
- We deliver within South Africa.
- Delivery times may vary depending on location and courier services. Estimated delivery times will be provided at checkout.
- Risk of loss or damage passes to you once the order has been delivered to your specified address.
- Delivery charges are calculated at checkout and are non-refundable unless otherwise stated.
5. Returns, Exchanges & Refunds
- If you are not satisfied with your purchase, you may request a return or exchange within 48 hours of receiving your order.
- Items must be unused, unopened, and in their original packaging to qualify.
- Certain products (e.g., skincare, cosmetics, perishable or intimate items) may not be eligible for return due to hygiene and safety reasons.
- Refunds will be processed once returned items are inspected.
- Shipping costs for returns are the responsibility of the customer unless the product was defective or incorrect.
6. Intellectual Property
- All content on our website, including text, images, logos, and designs, is the property of to V and R Essentials (Pty) Ltd t/a Velvet Radiance and may not be reproduced or used without permission.
7. Limitation of Liability
- We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
- To the fullest extent permitted by law, our liability is limited to the purchase price of the product in question.
8. Privacy
- Your use of our website and services is also governed by our [Privacy Policy].
9. Governing Law
- These Terms are governed by the laws of the Republic of South Africa.
- Any disputes shall be resolved in South African courts.
10. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
to V and R Essentials (Pty) Ltd t/a Velvet Radiance
Email: sales@velvetradiance.co.za
Phone: 066-502-2005
Registered Address:898 Meyer Street, Rietfontein, Pretoria, 0084